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January 11, 2024

How to Build a Strong Company Culture in Your Social Media Agency

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This post in a nutshell:

  • Understanding the importance of a positive agency culture
  • Establishing your agency's core values
  • Fostering a collaborative environment
  • How to create a strong remote team culture

In recent years, there has been a significant shift in the way companies approach their workplace culture. This shift has been driven by an increasing understanding of the positive impact a supportive workplace culture can have on employee satisfaction, productivity, and retention.

In the competitive world of social media agencies, having a positive workplace culture can be the difference between success and failure.

In this article, we'll explore the importance of a positive agency culture and provide some top tips on how to create one.

Understanding the Importance of a Positive Agency Culture


Building a positive company culture should be a top priority for any social media marketing agency. The impact of a positive workplace culture is far-reaching, enhancing several aspects of the agency's operations, from employee satisfaction to client relationships to brand reputation.

Having a workplace culture that fosters collaboration, prioritizes work-life balance, and values employees' mental health and well-being, can boost productivity, make your talent more engaged, and enhance relationships with clients.

The impact of a positive culture on employee satisfaction

According to a study by Deloitte, up to 94% of executives and 88% of employees believe that having a distinct workplace culture is crucial to a business's overall success. A positive workplace culture in action means that current employees feel more invested in their work, are more motivated, and have a greater sense of job satisfaction. A positive culture increases employee retention, reduces absenteeism and boosts employee engagement.

When valuable employees feel valued and supported, they are more likely to stay with the company for a longer period of time. This not only saves the company money on recruitment and training costs but also leads to a more experienced and knowledgeable workforce. A positive workplace culture can also reduce stress levels and improve mental health, leading to a happier and more productive workforce.

How a positive culture attracts top talent

A positive workplace culture is a major factor in attracting and retaining top talent. "Culture fit" has become a buzzword as prospective employees look for a digital marketing agency with values that align with their beliefs.

Having a positive culture not only attracts top talent but also helps to retain them. Employees who feel valued and supported are more likely to stay with the company for a longer period of time, reducing recruitment and training costs and leading to a more experienced and knowledgeable workforce.

The role of a positive culture in client relationships

Client retention and success are essential components of a social media agency's overall success. A positive workplace culture can directly influence relationships with current and potential clients. When employees are happier, they tend to be more productive, creative, and motivated, which translates into better work and client success. Furthermore, a positive culture fosters an environment that is conducive to collaboration, which can lead to better communication and collaboration with clients.

Having a positive social culture can also lead to better client relationships by creating a more supportive and collaborative environment. When employees feel valued and supported, they are more likely to go above and beyond for clients, leading to better results and increased client satisfaction.

Establishing Your Agency's Core Values

The first step in creating a positive workplace culture is establishing the agency's core values. The agency’s mission and vision should guide the development of its core values.

It helps to define what the organization stands for and what it believes in. When employees share the same values, they are more likely to work together towards a common goal, which leads to increased productivity and job satisfaction.

Identifying your agency's mission and vision

Your agency's mission and vision statement should be clear, concise, and specific. It should highlight the agency's main purpose and direction. A good mission statement should be easy to understand while also inspiring employees to believe in the agency's overall goals.

The mission and vision statement should be the foundation of the agency's core values. It should guide the development of the values and ensure that they are aligned with the overall goals of the organization.

Defining your agency's core values

These values should be a set of guiding principles that align with the agency's overall goals. Defining your agency's core values will make it easier to attract employees that share these values and will ensure that the agency's culture is consistent throughout the organization.

When defining core values, involve employees in the process. This will help to ensure that the values are meaningful and relevant to everyone in the organization. It's also important to review and update the values regularly to ensure that they remain relevant and reflect the changing needs of the organization.

Communicating your values to your team

The agency's core values should be communicated to the entire team regularly. This communication can be done through regular meetings, emails, social media channels, or other means. Everyone in the agency should be aware of these values, their role in shaping a strong company culture, and how they relate to their day-to-day work. Communication will help the team understand what is expected of them and how they can contribute to the organization's success.

It's important to lead by example when it comes to living the agency's core values. Managers and executive leadership teams should demonstrate the values in their own behavior and decision-making. This will help to reinforce the importance of the values and encourage employees to do the same.

Check out MixBloom's Values as an example!

Fostering a Collaborative Environment


Collaboration is a crucial way for social media agencies to succeed in today's interconnected world. A collaborative environment can improve communication and creativity, promote teamwork, and improve overall agency productivity.

Encouraging open communication and feedback

An open and honest communication culture can facilitate a cohesive social media team. By encouraging employees to give regular feedback, team leads can develop their intuition and fine-tune the agency's operations. Communication can be via regular brainstorming sessions or routine check-ins with team leads.

Promoting teamwork and collaboration

Effective teamwork is critical for a social media agency's overall success. Many tasks in this industry are interdependent, and collaboration can help employees learn from each other and facilitate greater creativity.

Providing opportunities for professional development

Employees can be motivated to learn, share, and collaborate, fostering a positive company culture and greater job satisfaction. By offering training programs, coaching sessions, and industry-related seminars, you can provide your employees with the necessary skill sets and the motivation to implement what they learn and go the extra mile for clients.

Implementing Work-Life Balance Initiatives

Striking a balance between work and personal life is crucial for employees' performance and overall job satisfaction. To foster a positive workplace culture, social media agencies should consider implementing work-life balance initiatives.

Encouraging breaks and time off

Social media agencies can help employees maintain their mental and physical health by encouraging them to take breaks, lunch, vacation, or paid time off to recharge and reduce stress.

Supporting employee mental health and well-being

Supporting employee mental health and well-being should be a top priority for any social media agency. This can be done through wellness resources, mental health support programs, or access to mental health professionals.

Flexible work arrangements and remote work options

Flexible working hours, remote work options, or alternative work arrangements can help employees balance their personal lives with their work responsibilities.

How to Create a Strong Remote Team Culture

In the last few years, remote work has become the norm. Embracing remote cultures provides an advantage for businesses and agencies as it gives access to a large talent pool of social media managers and content creators.

However, with employees dotted around the region, country or even the world can come with its challenges - such as communciation and time zone differences.

Some top tips for creating a strong remote team culture:

  • Trust your team to complete the work for clients.
  • Use different communication channels to check in with your employees.
  • Vet all future employees to ensure that they're qualified and experienced to do the job.

Take MixBloom as an example - we're a fully remote team with creators predominantly based in Canada, USA and UK.

Meet our team of vetted, dependable writers who are trusted to work autonomously across our clients' social media strategies and campaigns.


If you're looking to scale your agency, consider partnering with us! Free up time for more important tasks by letting MixBloom handle your social media needs.

Discover how our white-label solution can help scale your marketing agency.

Start your free 14-day trial now!


Creating a positive social media agency culture should be a top priority for all social media agencies. A positive culture enhances employee satisfaction and retention, facilitates client relationships, and improves overall productivity.

The steps any agency can take to foster a positive culture include establishing core values, fostering a collaborative environment, and implementing work-life balance initiatives. By following these steps, agencies can build vibrant and engaged teams and set a standard for success in the social media industry.

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